Managing Director, Head of Consumer Branch Banking, Chase
Tom Horne is Managing Director, Head of Consumer Branch Banking at Chase. He is responsible for 41,000 employees and all sales and service across Chase's 4,700+ branches. Previously he was Chief Operating Officer of Chase Card Services, leading a team of 14,000 professionals across multiple operating centers and functions in the United States, Philippines and India.
He was directly accountable for Consumer and Community Banking operations that prevent fraudulent activity, assist customers to resolve fraudulent or disputed transactions, and to mitigate Consumer fraud losses for the firm.
Tom serves as the firm’s Market Leader for Delaware. He has served on the JPMC Diversity & Inclusion Council, chaired the Consumer and Community Banking Diversity & Inclusion Council, and is Executive Sponsor of the firm's Black Organization for Leadership Development (BOLD) business resource group for the Mid-Atlantic region and serves as Executive Sponsor of the Delaware Diversity Equity & Inclusion Council.
Tom joined Chase in 2012 with 23 years of experience in financial services, leading operational teams across businesses, functions and geographies. Prior to joining Chase, Tom spent 17 years with MBNA, and six years with Bank of America where he led a number of functions including credit, customer service, collections, fraud, and consumer finance. He also has career experience in business development, including new product launches, national sales, relationship management, and portfolio acquisitions.
Tom holds a bachelor's degree in Finance from the University of Delaware. He remains actively involved with the university, serving on the President’s Leadership Council, the Advisory Board of the Lerner Business College, and as a member of the Executive Mentors-Scholars program. He also serves on the William Penn Advisory Board, is a past president and current Board member for Big Brothers Big Sisters of Delaware, and is a member of the Delaware State Chamber of Commerce Board of Directors and the Executive Committee of the Delaware Business Roundtable.
Tom enjoys exercise and music and is an avid Philadelphia sports fan. He and his wife Jennifer have two children and enjoy spending time at their home in Rehoboth Beach.